Fewer missed jobs
Missed calls are
missed customers.
Calls come in while you're busy. Messages land in five different places. Some get answered right away, some get answered tomorrow, and some never get answered at all. The problem isn't effort. It's that nothing catches the ones that slip.
Why it happens
Customers reach out wherever is easiest for them: a call, a text, a website form, a Facebook or Instagram message, an email. Each one lands somewhere different, and each one depends on someone noticing it.
When you're with a client, on a job or simply having a busy day, the first reply slides. By the time it goes out, the customer has often moved on.
Our view
Every inquiry should get a reply in minutes, in your name, even when nobody is free to pick up.
When researchers sent web inquiries to 2,241 US companies, those that replied within an hour were nearly seven times more likely to turn the inquiry into a real conversation than those that replied later. 23% never replied at all.
Oldroyd, McElheran and Elkington, Harvard Business Review, 2011What changes
Missed calls go to voicemail, and many callers never leave a message
Messages are spread across phones, inboxes and social apps
Nobody is sure who is supposed to reply
After
A missed call gets a friendly text back in your name within a minute
Every call, text, form and message lands in one inbox
Each new inquiry has an owner and an alert on their phone
How it works
We connect everything to one inbox
Calls, texts, emails, web forms and social messages all arrive in one place, on your computer and your phone.
We set up the automatic first reply
When you can't pick up, the caller gets a text in your name saying who you are and when you'll call back.
We make sure someone owns it
Every new inquiry is assigned and flagged, so the real reply comes from a person, fast.
What it looks like in your business
Trades and makers
A missed call during a job gets a text back straight away, so the customer waits for you instead of calling the next name on the list.
Office and professional services
Web inquiries and voicemails that used to sit in a shared inbox now reach the right person the same hour.
Appointment-based businesses
After-hours messages get an instant reply with a link to book, so tomorrow's calendar fills overnight.
What you need to do
Tell us when and how you want to be reached
Approve the wording of the automatic reply
Use the app to answer from wherever you are
Questions
Will my customers know the first text is automatic?
It's written in your voice and sent from your number. It says who you are and when you'll be in touch, which is all most people want to know.
Do I need a new phone number?
Usually not. We can work with the number you already have.
Can you answer calls for us after hours?
Yes, as an optional add-on. An automated assistant can answer, say that it's an assistant, take the details and pass them to your team.
The five-minute rule for new leads
Why response time decides who wins the work, and how to answer faster without hiring.
Fix this first.
Book a free 30-minute call. We'll look at how this works in your business today and show you what we'd set up.